Frequently asked questions
Two sections — for customers paying a deposit, and for providers taking them. Jump to the part that applies to you.
For customers
If you have a booking, your provider sends you a payment link by email or SMS — you don't need an account here. Your deposit stays on your card, authorized but not charged. At your appointment, you hand your provider a one-time release code, and the deposit is released only when they enter it — they can't take it on their own. It's the safeguard you don't get sending money through Venmo or Cash App.
Verivo is a safer way to pay a deposit to a service provider. Instead of sending money straight to someone through Venmo or Cash App, your deposit is held until your appointment — so your money isn't gone the moment you book.
Your card is authorized, not charged. The deposit is held, and neither you nor your provider can take it until your appointment. You stay in control of when it's released.
Not when you book. Your deposit is captured only when you release it at your appointment — or, if you don't show and don't release it, a short while after your scheduled time. We email you a reminder before that happens.
At your appointment, you'll get a short code to give your provider. Once they enter it, the deposit is released to them. Nothing moves until you hand over that code.
That's us. Verivo processes the hold, so the charge shows as VERIVO rather than your provider's name.
Yes — free, up to 24 hours before your appointment. We release the hold automatically and you're not charged. Within 24 hours of your appointment, reach out to your provider directly; they can choose to release it.
If you don't release your deposit and don't cancel, it's captured a short while after your scheduled time — that's the deposit doing its job. We send a reminder email first, so you're never caught off guard.
Your hold is released and you're not charged. We'll email you to confirm.
With those, you send money straight to a stranger and it's gone — if the appointment falls through, getting it back is on you. With Verivo, the money is held and only moves at your appointment, on terms you both agreed to.
No. You pay only the deposit amount — nothing extra.
Payments run on Stripe, a trusted payments provider. Verivo never sees or stores your full card details.
For providers
You take deposits for your service. Here's how Verivo works on your side.
Verivo lets you take deposits without chasing people on Venmo or Cash App. The deposit is held safely until the appointment, so customers trust the process and you're covered against no-shows.
When your customer releases their deposit at the appointment — they give you a code, you enter it, and the funds are captured. If a customer no-shows, the deposit is captured automatically after a short grace period. Funds land in your connected Stripe account on Stripe's normal payout schedule.
A flat Verivo fee per deposit, based on the deposit amount:
- $1–49.99 deposit: $2
- $50–99.99 deposit: $3
- $100–199.99 deposit: $4
- $200–499.99 deposit: $5
- $500–999.99 deposit: $10
- $1,000–4,999.99 deposit: $15
- $5,000–10,000 deposit: $30
Plus Stripe's standard processing fee. No subscription, no monthly cost. The fees come out of the deposit, so what you receive is the deposit minus the Verivo fee and the processing fee.
If they don't release the deposit and don't cancel in time, it's captured automatically a short while after the scheduled time — so a no-show doesn't leave you empty-handed.
Up to 24 hours before the appointment, yes — the hold is released and no deposit changes hands. Inside 24 hours, they can't cancel on their own; you'll see their request in your dashboard and can refund manually if you choose.
Yes. The hold is released, the customer isn't charged, and they're notified automatically.
That's how you get paid. Verivo uses Stripe to move funds to you securely, so you'll connect or create a Stripe account before you can take deposits.
No. Verivo is a payment-hold tool, not a screening service — we don't run checks on customers. What we do is make sure the deposit is real and held until your appointment.
No. Verivo is a deposit-hold tool built on Stripe, not a licensed escrow service. We hold the card authorization until it's released on the terms you and your customer agreed to.
A clean payment page that explains the hold, a charge labeled VERIVO on their statement, and clear emails at each step. They always know what's happening with their money.
Both place a hold on your customer’s card for the deposit without charging it. With Handshake, the deposit releases only when the customer shares their one-time code with you after the appointment — if they never share it, the hold expires and they aren’t charged. With VIP Lock, it releases the same way by code, and also releases automatically if the customer doesn’t show up and doesn’t cancel in time, so you’re covered against no-shows. You choose the mode for each booking.
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